Progicar Multiparts is an order management and business management solution for automotive parts distributors. Offer your customers a high-quality PRA purchasing process and after-sales service, and effectively manage your after-sales business.
Who is Progicar Multiparts for?
For you, auto parts distribution platforms
Centralize your customers' order information and manage your after-sales service on a single tool.
- Management of customer orders, shortages and telesales.
- Management of returns, deposits and warranties
- Activity settings : management rules, customers, catalogs, transport & cut-off...
- Role management
- Customer portal management and sales promotion: welcome messages, promotions, etc.
- Remote support: call center order taking on behalf of your customers
White label
For the benefit of your customersgarages
Offer your customers the possibility of placing and tracking their parts orders online.
- Ordering: spare parts, OEM range, reference to be identified
- Track parts deliveries: orders delivered, orders in progress, daily deliveries
- Return request
- Follow-up on shortages, instructions and parts under warranty
- Delivery cut-off information
- Accounting documents
Centralized order information
Immediate benefits
Simplifying tasks
By centralizing data in a single interface, you can streamline information exchanges and simplify your operators' tasks.
Productivity
The digitization of tasks and the autonomy of operators and customers boost team productivity and performance.
Profitability
Optimize the management of your returns-related expenses thanks to enhanced tracking, and boost your sales through improved communication.
Customer satisfaction
Offer your customers an easy-to-use ordering tool that guarantees digitalized, responsive tracking of orders and after-sales service.
Go beyond the limits of traditional tools
Software for customer satisfaction
Build customer loyalty with an enhanced experience
This ordering tool, designed for your customers, is intuitive and comprehensive, enabling rapid, digitalized exchanges with after-sales service.
Empower your teams with a flexible, configurable tool
Progicar Multiparts is designed to be configurable according to a wide range of parameters to empower your teams (call center, operations, sales) autonomous.
Simplify your tasks and be more productive
Progicar Multiparts simplifies the work of call centers and operations. Thanks to the centralization of your data, you can manage your PR distribution activity with a single tool.
Ensure complete traceability of your deliveries
Your customers can easily track the status of their orders, simplifying their daily planning, regardless of the tool used to place the order: the Progicar Multiparts portal, an external tool or a manufacturer's tool.
Build customer loyalty with an enhanced experience
This ordering tool, designed for your customers, is intuitive and comprehensive, enabling rapid, digitalized exchanges with after-sales service.
In just a few clicks, your customers can place orders, track deliveries and make requests for returns, deposits and warranties.
Empower your teams with a flexible, configurable tool
Progicar Multiparts has been developed to be configurable according to a wide
range of parameters to empower your teams (call center, operations,
sales).
From managing roles, customers, suppliers and users, to transport plans and returns rules, the software lets you customize and modify these fields to suit your specific needs.
Simplify your tasks by centralizing information
Progicar Multiparts simplifies the work of call centers and operations. Thanks to the centralization of your data, you can manage your PR distribution activity with a single tool.
The software can be interfaced with tools such as DMS, WMS, carriers and call centers.
Ensure complete traceability of your deliveries
Instant view of order status: at a glance, your customers get a clear view of delivery status, returns and shortages.
Progicar Multiparts: the software dedicated to automotive spare parts distribution plates
A clear, easy-to-use interface
A clear view of returns
Handle your customers' return requests, whether they concern quality, parts not ordered or warranties. Plan, organize and stay informed at all times.
Setting return rules
From automatic returns processing to manual processing, set up your business rules by declaring your return types and product families.
Increase sales through targeted communication
Promote personalized commercial offers to each customer directly on their portal, and keep them informed of your latest news.
Integration tool integration
Progicar Multiparts is an easy-to-use, easy-to-integrate SaaS software package for rapid deployment in your company.
Can be interfaced with :
Integration tool integration
Progicar Multiparts is an easy-to-use, easy-to-integrate SaaS software package for rapid deployment in your company.
Improve the management of your automotive parts distribution platform