The automotive spare parts ordering tool to build customer loyalty.
Progicar Multiparts is an order management and business management solution for automotive parts distributors. Offer your customers a high-quality PRA purchasing process and after-sales service, and effectively manage your after-sales business.
Who is Progicar Multiparts for?
Pour vous, les plateformes de distribution de pièces détachées auto
Centralize your customers' order information and manage your after-sales service on a single tool.
- Management of customer orders, shortages and telesales.
- Management of returns, deposits and warranties
- Activity settings : management rules, customers, catalogs, transport & cut-off...
- Role management
- Customer portal management and sales promotion: welcome messages, promotions, etc.
- Remote support: call center order taking on behalf of your customers
- Indicators: monitor your sales force's individual sales targets
White label
For the benefit of your customersgarages
Offer your customers the possibility of placing and tracking their parts orders online.
- Ordering: spare parts, OEM range, reference to be identified
- Track parts deliveries: orders delivered, orders in progress, daily deliveries
- Return request
- Follow-up on shortages, instructions and parts under warranty
- Delivery cut-off information
- Accounting documents
- Indicators: a consolidated view (purchasing volume by range family and associated sales per month/quarter)
Centralize your auto parts ordering information
Immediate benefits
Simplifying tasks
By centralizing data in a single interface, you can streamline information exchanges and simplify your operators' tasks.
Productivity
The digitization of tasks and the autonomy of operators and customers boost team productivity and performance.
Profitability
Optimize the management of your returns-related expenses thanks to enhanced tracking, and boost your sales through improved communication.
Customer satisfaction
Offer your customers an easy-to-use ordering tool that guarantees digitalized, responsive tracking of orders and after-sales service.
Une solution pour le commerce de pièces de rechange automobile
Go beyond the limits of traditional tools
Build customer loyalty with an enhanced experience
This ordering tool, designed for your customers, is intuitive and comprehensive, enabling rapid, digitalized exchanges with after-sales service.
Empower your teams with a flexible, configurable tool
Progicar Multiparts is designed to be configurable according to a wide range of parameters to empower your teams (call center, operations, sales) autonomous.
Simplify your tasks and be more productive
Progicar Multiparts simplifies the work of call centers and operations. Thanks to the centralization of your data, you can manage your PR distribution activity with a single tool.
Ensure complete traceability of your deliveries
Your customers can easily track the status of their orders, simplifying their daily planning, regardless of the tool used to place the order: the Progicar Multiparts portal, an external tool or a manufacturer's tool.
Build customer loyalty with an enhanced experience
This ordering tool, designed for your customers, is intuitive and comprehensive, enabling rapid, digitalized exchanges with after-sales service.
En quelques clics, vos clients passent leurs commandes de pièces détachées, suivent leurs livraisons et réalisent leurs demandes de retour, consigne et garantie.
Empower your teams with a flexible, configurable tool
Progicar Multiparts est développé pour être configurable selon un large éventail de paramètres afin de rendre vos équipes (call center, exploitation, commerciaux) autonomes.
From managing roles, customers, suppliers and users, to transport plans and returns rules, the software lets you customize and modify these fields to suit your specific needs.
Simplify your tasks by centralizing information
Progicar Multiparts simplifie le travail du call center et de l’exploitation. Grâce à la centralisation de vos données vous pilotez votre activité de distribution de pièces de rechange auto sur un même et seul outil.
The software can be interfaced with tools such as DMS, WMS, carriers and call centers.
Ensure complete traceability of your deliveries
Instant view of order status: at a glance, your customers get a clear view of delivery status, returns and shortages.
Progicar Multiparts : le logiciel dédié aux plateformes de distribution de pièces de rechange automobile
A clear, easy-to-use interface
A clear view of returns
Handle your customers' return requests, whether they concern quality, parts not ordered or warranties. Plan, organize and stay informed at all times.
Setting return rules
From automatic returns processing to manual processing, set up your business rules by declaring your return types and product families.
Increase sales through targeted communication
Promote personalized commercial offers to each customer directly on their portal, and keep them informed of your latest news.
How do our customers make the difference?
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" Progicar Multiparts meets the needs of our auto parts distribution business. On the one hand, it enables our teams to be autonomous and save time in managing orders and business. On the other hand, it ensures customer satisfaction through assiduous monitoring of order status. It's a key tool for our success.
Integration tool integration
Progicar Multiparts est une solution SaaS simple d’utilisation et d’intégration, pour un déploiement rapide dans votre plateforme de distribution.
Can be interfaced with :
Integration tool integration
Progicar Multiparts is an easy-to-use, easy-to-integrate SaaS software package for rapid deployment in your company.
Improve the management of your auto parts distribution platform